Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Applies acquired job skills to work on tasks that are semi-routine in nature. Focus is on semi-routine tasks within standard operating procedures. Supports the overall team.

Responsibilities

Queue Management / Reporting

Reviews work order requests in the queue and responds to semi-routine work orders by adhering to commitment times

Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure escalation requests

Ensures adherence to commit times within standard operating procedures

Maintains detailed written records of all work activity

Updates local asset databases and other systems

Installations

Rack and stack semi-routine customer equipment tickets

Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include:

fiber trays, ladder racks, customer equipment and cabinets

semi-basic cage installs for mesh and overhead cable trays

Performs tape changes and standard operating back-up changes

Cross-Connect

Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing)

Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intrabuilding cross connects

Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision

Testing / Troubleshooting

Supports semi-routine standard operating testing and standard operating installations of customer assets

Supports standard operating procedures of layer 1 cross-connect certification testing

May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision

Stakeholder Partnership

Supports the operations and security personnel team for breaks or other activities, when necessary

Supports standard operating procedural tasks provides back-up assistance to team members when necessary

Customer Management

Supports customer satisfaction with timely adherence to following semi-routine execution order requirements

Delivers a high level of service and an excellent customer experience when interfacing with customers

Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines

Supports customers on-site by through access control and escorting services

Projects

Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision

Supports vendors on projects

Supports physical customer audits

Training

Completes all assigned training in a timely manner

May provide support to new hires

Qualifications

Typical Degree & Years of Experience

Typically requires a high school diploma and 1-2 years of equivalent work experience

Work Shift

COT is 24/7 365, the shifts are 7a-7p and 7p-7a for 4 days a week, Sun-Wed or Wed-Sat, and shifts change quarterly, a COT could potentially work 2 quarters of nightshift a year after training

Also expect to work holidays

The targeted pay range for this position in the following location is / locations are:

United States - SV10 Silicon Valley : 55,700 - 83,500 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization. Know someone who would be great for this job? Let them know here!

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Equinix, Inc. (Nasdaq: EQIX) shortens the path to boundless connectivity anywhere in the world. Its digital infrastructure, data center footprint and interconnected ecosystems empower innovations that enhance our work, life and planet. Equinix connects economies, countries, organizations and communities, delivering seamless digital experiences and cutting-edge AI quickly, efficiently and everywhere.

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Equinix would like to inform you about ongoing scams involving fraudulent job listings that are being posted on third-party websites. These scams typically involve individuals impersonating Equinix employees and communicating with applicants primarily through email and chat applications such as WhatsApp, Telegram, or social media platforms like LinkedIn. In these scams, applicants may receive a counterfeit offer letter in exchange for personal identification information, which is falsely presented as part of a new-hire screening process. We want to emphasize that these communications and offers are entirely illegitimate and fraudulent. Please note the following key points to help you identify legitimate Equinix communications- All official correspondence from Equinix employees will originate from an “@equinix.com” email address. Our hiring process includes a comprehensive interview procedure, which consists of in-person meetings and phone interviews. Equinix will never request your Social Security or National ID number during the interview process, nor will we ask you to pay any fees or purchase. If you receive any suspicious messages claiming to be from Equinix, please do not engage with them and report the incident to us at careers@equinix.com.

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Data Center Customer Operations Technician

Job Description